Privacy Policy for Storm Haven Counseling and Wellness
Introduction
Storm Haven Counseling and Wellness is committed to protecting your privacy and handling your information with care, clarity, and respect. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us, including through SMS/text messaging.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Information submitted through contact forms or intake forms
We may also collect limited technical data such as IP address and browser type to support website functionality and analytics.
How We Use Your Information
Your information may be used to:
- Respond to inquiries
- Schedule and confirm appointments
- Provide administrative and service-related communication
- Coordinate care and follow-up
- Improve our website and client experience
We do not sell or share your personal information for marketing purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Communication
If you provide your phone number and consent to receive text messages:
- You may receive appointment reminders, scheduling messages, and responses to inquiries
- Message frequency varies based on your interaction with our practice
- Message and data rates may apply
- You may opt out at any time by replying STOP
- You may request assistance by replying HELP
SMS is used for coordination and communication purposes only. It is not intended for the exchange of sensitive clinical information.
Confidentiality and Protected Health Information (PHI)
As a mental health practice, we are mindful of the importance of confidentiality. Communication through this website or via SMS may not be fully secure.
Please note:
- Text messaging and standard email are not guaranteed to be secure forms of communication
- Sensitive or clinical information should be shared during secure or in-session communication whenever possible
- Use of our website or SMS does not automatically establish a therapist-client relationship
Information shared within formal therapy services is protected in accordance with applicable privacy laws and professional standards.
Limits of Confidentiality
While we prioritize confidentiality, there are legal and ethical limits. Information may be disclosed when required by law, including:
- Risk of harm to yourself or others
- Suspected abuse or neglect
- Court orders or legal requirements
These limits are discussed in more detail during the intake and informed consent process.
Third-Party Services
We may use secure third-party platforms to support scheduling, communication, and record-keeping. These providers are expected to maintain appropriate safeguards for your information.
How We Protect Your Information
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.
Your Rights
You have the right to:
- Request access to your personal information
- Request corrections or updates
- Withdraw consent for communication
Crisis and Emergency Situations
Storm Haven Counseling and Wellness does not provide crisis services via SMS or website communication.
If you are experiencing a mental health emergency:
- Call 911
- Go to your nearest emergency room
- Contact the Suicide and Crisis Lifeline at 988
Contact Us
If you have questions about this Privacy Policy, please contact:
Storm Haven Counseling and Wellness
https://www.stormhavenwellness.com