Privacy Policy

Privacy Policy for Storm Haven Counseling and Wellness

Introduction

Storm Haven Counseling and Wellness is committed to protecting your privacy and handling your information with care, clarity, and respect. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us, including through SMS/text messaging.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Information submitted through contact forms or intake forms

We may also collect limited technical information to support website functionality, security, analytics, and overall website performance, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • General website usage information

This information helps support website functionality, security, analytics, and overall website performance.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website function properly, remember your preferences, analyze website traffic, and improve your experience.

Some cookies are essential for the operation of the website. Others are optional and help us understand how visitors use our website, improve website performance, personalize certain features, or provide enhanced functionality through trusted third-party service providers.

Where required by applicable law, optional cookies and similar technologies are used only after you provide your consent through our cookie preference settings. You may accept, reject, or customize your cookie preferences at any time. You may also change your preferences later through our cookie settings.

Disabling certain optional cookies may affect some website features or functionality.

How We Use Your Information

Your information may be used to:

  • Respond to inquiries
  • Schedule and confirm appointments
  • Provide administrative and service-related communication
  • Coordinate care and follow-up
  • Improve our website and client experience
  • Maintain the security and functionality of our website
  • Better understand how visitors use our website through website analytics

We do not sell or share your personal information for marketing purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Communication

If you provide your phone number and consent to receive text messages:

  • You may receive appointment reminders, scheduling messages, and responses to inquiries
  • Message frequency varies based on your interaction with our practice
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • You may request assistance by replying HELP

SMS is used for coordination and communication purposes only. It is not intended for the exchange of sensitive clinical information.

Confidentiality and Protected Health Information (PHI)

As a mental health practice, we are mindful of the importance of confidentiality. Communication through this website or via SMS may not be fully secure.

Please note:

  • Text messaging and standard email are not guaranteed to be secure forms of communication
  • Sensitive or clinical information should be shared during secure or in-session communication whenever possible
  • Use of our website or SMS does not automatically establish a therapist-client relationship

Information shared within formal therapy services is protected in accordance with applicable privacy laws and professional standards.

Limits of Confidentiality

While we prioritize confidentiality, there are legal and ethical limits. Information may be disclosed when required by law, including:

  • Risk of harm to yourself or others
  • Suspected abuse or neglect
  • Court orders or legal requirements

These limits are discussed in more detail during the intake and informed consent process.

Third-Party Services

We use secure and trusted third-party service providers and technologies to support our website, client services, business operations, scheduling, communication, record-keeping, website functionality, electronic health records, website analytics, embedded media, mapping services, contact forms, content delivery, marketing tools, security, accessibility, search engine optimization, cookie consent management, and other administrative services. These services may include, but are not limited to, the providers and technologies we use to operate, maintain, secure, and improve our website and services.

These providers may receive or process limited information as necessary to perform the services they provide on our behalf and are expected to maintain appropriate safeguards for your information in accordance with applicable laws, industry standards, and their own privacy and security practices.

Depending on the features available on our website, these third-party services may collect limited technical information, including your IP address, browser type, device information, operating system, pages visited, referring website, date and time of your visit, and general website usage information. This information helps support website functionality, maintain website security, improve website performance, better understand how visitors use our website, enhance the user experience, measure the effectiveness of our website and advertising efforts, improve search visibility, and improve the services we provide.

The third-party service providers and technologies we currently use may include, but are not limited to:

  • WordPress for website management and content delivery.
  • Site Kit by Google, Google Analytics, Google Tag Manager, and Google Search Console to help us understand website performance, visitor interactions, search visibility, and website analytics.
  • Google Ads to measure and improve the effectiveness of our advertising.
  • Google reCAPTCHA to help protect our website and contact forms from spam and automated abuse.
  • SimplePractice to support secure client communications, appointment reminders, scheduling, electronic health records, client portal access, and practice management services. Please note that appointment scheduling and client portal access occur directly through SimplePractice rather than through our website.
  • WPForms to securely receive information submitted through our website contact forms.
  • Google Maps to provide location and mapping services.
  • YouTube, Vimeo, and Buzzsprout to display embedded videos, podcasts, and other multimedia content.
  • Google Fonts and similar font delivery services to enhance the appearance and readability of our website.
  • Jetpack to support website functionality, performance, and security.
  • Akismet to help protect our website from spam and unwanted submissions.
  • UserWay to improve website accessibility.
  • Yoast SEO to support search engine optimization.
  • WPConsent to manage cookie consent preferences and privacy compliance.
  • UserFeedback, where enabled, to collect voluntary visitor feedback that helps us improve our website and user experience.
  • Embedded social media content, including Instagram, where applicable, to display social content and enhance the visitor experience.
  • Other trusted third-party providers and technologies that support website functionality, security, accessibility, analytics, communications, content delivery, privacy compliance, or other operational and administrative services as our website evolves.

These providers process information in accordance with their own privacy policies and terms of service. We encourage you to review the privacy practices of any third-party services you interact with through our website.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.

Your Rights

You have the right to:

  • Request access to your personal information.
  • Request corrections or updates.
  • Request deletion of personal information where applicable.
  • Withdraw consent for certain communications.
  • Review and update your cookie preferences at any time using the cookie preference settings available on our website.

If you are a California resident, you may have additional privacy rights under applicable California law, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to applicable law, you may have the right to request information regarding the categories of personal information collected, request correction or deletion of certain personal information, and exercise other privacy rights available under California law.

To exercise any applicable privacy rights, please contact us using the information below. Cookie preferences may be managed through the cookie settings available on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

When changes are made, the revised Privacy Policy will be posted on this page along with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

Crisis and Emergency Situations

Storm Haven Counseling and Wellness does not provide crisis services via SMS or website communication.

If you are experiencing a mental health emergency:

  • Call 911
  • Go to your nearest emergency room
  • Contact the Suicide and Crisis Lifeline at 988

Contact Us

If you have questions about this Privacy Policy, please contact:

Storm Haven Counseling and Wellness
https://www.stormhavenwellness.com

Effective Date: July 15, 2026