Terms and Conditions for SMS Communication

Terms and Conditions for SMS Communication

Agreement to Receive Messages

By providing your phone number and consenting to receive text messages from Storm Haven Counseling and Wellness, you agree to receive SMS communications related to:

  • Appointment scheduling and reminders
  • Intake and follow-up coordination
  • Responses to inquiries
  • Billing notifications
  • General service-related updates

SMS communication is used to support connection and coordination. It is not a substitute for clinical care.

Message Frequency

Message frequency will vary depending on your interaction with our practice.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

You may opt in to receive SMS messages by:

  • Providing your phone number during intake or scheduling
  • Submitting a website form with explicit consent
  • Initiating communication via text

Consent to receive messages is not a condition of receiving services.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

After opting out, you will no longer receive SMS messages unless you choose to re-subscribe by replying START.

Help Instructions

For assistance, reply:

HELP

You may also contact us through any of the following methods:

Privacy

Your information will be handled in accordance with our Privacy Policy.

We do not sell, rent, or share your personal information.
Mobile information, including text messaging opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.

You can review our Privacy Policy here:
https://stormhavenwellness.com/privacy-policy/

Confidentiality and Communication Limits

SMS messaging is not a secure or confidential method of communication.

Please do not use text messaging to share sensitive personal or clinical information. More secure communication methods will be used for therapeutic conversations.

No Emergency Services

SMS messaging through Storm Haven Counseling and Wellness is not monitored at all times and is not appropriate for urgent or emergency needs.

If you are experiencing a mental health emergency:

  • Call 911
  • Go to your nearest emergency room
  • Contact the Suicide and Crisis Lifeline at 988

Scope of Services

Storm Haven Counseling and Wellness provides mental health services in accordance with applicable state licensing laws. Communication via SMS does not establish a therapist-client relationship.

Changes to Terms

Storm Haven Counseling and Wellness may update these Terms and Conditions as needed. Updates will be reflected on this page.